Terms & Conditions

Returns, Refund & Exchanges

If the item is faulty in anyway, please contact us within 14 days of receiving your order to be applicable for an exchange or credit note only. We do not offer a refund for change of mind.

For an exchange to be approved:

1. The original invoice and order number is provided as proof of purchase 
2. Item must be in original packaging
3. Item must be in the same condition received
4. Contact us at info@randahaddadin.com within 14 days of receiving the product.
5. Upon return, products will be assessed prior to the approval of an exchange or refund credit note. A follow up email will be sent to advise if an exchange or credit note has been approved.

All items must be returned to:

Randa Haddadin
Jumeirah Bay X1
Cluster X, JLT
Dubai, UAE


The customer will be responsible for the cost of the return shipment and shipping costs are non-refundable. We will not accept responsibility for return items lost and it is advisable to be sent with a trackable and registered delivery service. Our policy in regards to returning items is limited to 14 days, after that period has passed after receiving your order we will not be able to offer you an exchange or a credit note.


You will receive a confirmation email to your nominated email address as soon as your order has been placed. You can always contact us at info@randahaddadin.com in case you do not receive a confirmation email.

All original artwork orders will be processed within 3 to 5 business days excluding public holidays.

All printed artwork orders take 5 – 10 business days to be processed.

We do our best to meet our deadlines, but we ask for your patience in order processing.

All orders are shipped by international courier service with the ability to be tracked and require a signature on delivery. Shipping times are estimated between 15 to 20 business days for Regular Post and 5 to 7 business days for Express Post depending on your location.

Shipping costs will be charged on a flat fee basis and are calculated at the checkout as per the customer’s choice:

  • Regular Post – Free

  • Express Service- $60.00

Customers may be subjected to additional taxes, duties, or tariffs upon delivery we have no control on how these fees are calculated or assigned thus we are not reliable for any additional costs that may be incurred after the item has been shipped. Please consult your local post office for more information.

Payment Methods

Accepted payment methods 
VISA, Mastercard, American Express, Discover, JCB, Diners Club, PayPal.
All transactions are processed in $USD.

Gift Cards

Gift Cards will be emailed to you as soon as the payment is processed. This may take up to two business days. Please allow 2 business days from the date of purchase for the card to be activated.

Gift Cards are valid for up to 12 months from date of issue and cannot be extended or changed.
They can be used to buy goods on randahaddadin.com only.
You can transfer the Gift Card to a friend by simply forwarding them the email we send you.

Please email us at info@randahaddadin.com for any further questions or concerns.

Payment Security Policy

When purchasing from Randahaddadin.com your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard. If you have any questions regarding our security policy, please email info@randahaddadin.com

Privacy Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@randahaddadin.com


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is processed and stored by Paypal and 2Checkout payment services.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Policy.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics – Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


We have listed the cookies we use here so you that you can choose if you want to opt-out of cookies or not.

We use Cookies described in the following hyperlinks:

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Information

If you would like to access, correct, amend or delete your personal information that we have, register a complaint, or simply want more information about us or our products please contact us at info@randahaddadin.com.